Get 100% for tours or excursions cancelled 48 hours prior to pick-up time. You will receive up to an 80% refund for cancellations done within 24 hours of the scheduled pick-up time. There is no refund guarantee for cancellations that occur 5 hours or less from the scheduled pick-up time. Customers are allowed to reschedule their bookings where necessary, as per their convenience, at no additional cost. A maximum of three (3) rescheduled are allowed per booking.
Cancellations due to inclement weather conditions or other natural events will result in a 100% refund where necessary. A reschedule for the activity will be done where possible.
Unsure about our terms? Don’t worry. Use the Enquiry Form on the tour that you are interested in and we will get back to you in the shortest possible time.